Plain answers to fair questions.

We're a productized service, you buy defined outcomes at fixed prices, not hours. Think "compliance department subscription", not consultancy.

No. We prepare documents and provide general information. For legal questions we'll tell you plainly to see a lawyer.

No, and be wary of anyone who does. Outcomes rest with the Commission and your auditor, and depend on your actual practice, not just paperwork. Our job is to prepare your documentation thoroughly against the requirements that apply to you, so it is not where you are caught short.

Yes. We use your business information only to prepare your documents and reports, we never ask for participant personal information and you should not send it. If any reaches us anyway, a person reads it before we work from the document, and we come back to you for a copy without it. Our privacy policy spells out how data is handled.

Often, yes, we review what you have, keep what's good, fix what isn't, and you only pay for the gap. That's usually cheaper than starting over.

Your first signed documents are with you within one business day of your scoping call. The full suite is ten business days from your start date, and you get that date in writing before you pay anything. If you answer our clarifying questions within a day or two we hold it comfortably. SIL and complex certification scopes can take longer, we'll tell you upfront.

Package clients get 30 days of updates included. Retainer clients get updates forever, that's the point of the retainer.

Anytime, no lock-in. You keep every document, they're yours.

No, and nobody offering compliance help is, the Commission doesn't endorse advisers. We're an independent Australian business. (Anyone implying official endorsement is misleading you.)

NDIS is our focus today; aged-care compliance support is on our roadmap. Join the waitlist and we'll let you know first.

They're fast and they're cheap, and for some providers they're the right tool. What they don't give you is a named person who has read your document against the current standards and put their signature on it. We do both: the draft is fast; the signature is the product.

Some are law and some aren't, and the difference matters. The National Disability Insurance Scheme Amendment (Securing the NDIS for Future Generations) Act 2026 passed on 19 August 2026 and was assented on 20 August, so its commencement dates, including 1 December 2026 for the 90-day claim window and 1 February 2027 for plan end dates, are now written into law. The 2027 expansion of mandatory registration to further supports is still only announced: the list of supports has not been published. We label every date on this site as in force, commences on a date, or announced-not-yet-made, and we link the source so you can check us.

If you deliver SIL, yes, that has been law since 1 July 2026, and a provider that was delivering SIL before that date must have its application lodged with the Commission before 1 October 2026 (30 September is the last day). Lodged, not approved. Beyond SIL, an expansion of mandatory registration is announced from 2027, but the list of supports it covers has not been published, so nobody can tell you today whether you are caught by it. Our free Readiness Snapshot tells you where you sit today and flags what to watch.

Really, with three conditions we publish rather than hide. Your 24 hours start when your intake is actually complete, every question answered and any documents you're sending us in and checked, not when you started filling in the form. We review Monday to Friday, 9am to 5pm Melbourne time; if your 24 hours land outside that, we sign by the close of the next window instead, which is why a Friday afternoon intake is a Monday document. And we sign four documents a day, so when a day is full the page shows you the next one rather than taking your money. You see your exact signed-by time before you pay, and if we miss it 10% comes off your invoice.

Retainer clients get every affected document rewritten and re-versioned, with a note of what changed and why. That version history is itself something auditors look for.